Article ID : 00183614 / Last Modified : 21/06/2021

Frequently Asked Questions for Sony's Android TV

Image

This page introduces Frequently Asked Questions (FAQs) and useful information for Sony's Android TVs.


Click on the icon/topic to view help articles.

ImageUpdate

Basic information

  • Android TV Troubleshooting. What is benefit of Reset and Software Update?
  • How do I perform Firmware/ Software Updates for my Android TV?
  • Why is there a power plug icon and spinning arrow displayed on the TV?
  • After Initial Setup I started a Software update, but it does not seem to end.

Troubleshooting

  • Unable to complete the software update using the television menu.
  • Android TV does not work properly after software update.

Image  Network / Internet

Basic information

  • How to & Troubleshooting for internet connection
  • How to access and use the Internet Browser on the Android TV™.

Internet content issues

  • The Android TV™ cannot be connected to the Internet: how to perform a network diagnosis
  • YouTube™, Netflix, or another streaming app installed on my BRAVIA TV doesn't work.
  • Error: 1107, 2123, 3218, 5010 or 7003 appears during the network setup or when attempting to access Internet content on the TV.

Sharing the screen / content from a mobile device

  • How to display the content or screen of a mobile device on the TV screen
  • The screen mirroring function doesn't work.
  • Can I use screen mirroring with my Apple mobile devices such as iPhone?
  • Does my TV support Apple AirPlay 2 and HomeKit?

ImageBroadcast

  • How to tune or retune Sony's Android TV (Analogue/Cable/Terrestrial Guide)?
  • Why is the TV not tuning into the new channels automatically?
  • I changed the subtitle setting, but the setting is not being retained.

Image Remote control

  • TV remote control not operating properly or not responding at all.
  • Unable to operate previous BRAVIA TVs with the remote control included with a newly bought Android TV™
  • Voice Commands do not work on my remote control.
  • Troubleshooting for Touchpad Remote Control

Image Power

  • How to perform a reset or a Factory Data Reset on an Android TV
  • After the power cord (mains lead) is plugged in, it takes time for the power to turn on or it doesn't turn on.
  • How to troubleshoot TV power issues

Image Picture & Screen

  • Adjusting the Picture setting on my Android TV™
  • The screen appears to have a cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes.
  • The picture looks too big, stretched, does not fit the screen or parts of the picture appear to be cut off.
  • How to troubleshoot TV picture and screen issues.

Image Connectivity (Bluetooth/HDMI/USB etc.)

Bluetooth

  • Bluetooth connection: Frequently Asked Questions for Sony's Android TV™
  • Can I use Bluetooth headphones, speakers, and sound bars with an Android TV™?

Audio/Video device

  • Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature
  • Connect a Sound Bar to Your TV
  • There is no picture when using an HDMI connection
  • Is my 4K/8K BRAVIA TV compatible with HDCP 2.2 or 2.3?

USB device, mouse/keyboard, PC

  • Answers to questions regarding USB connections on Android TV™
  • What types of USB HDDs (hard disk drives) are compatible with Sony's Android TV?
  • Does Android TV support USB or Bluetooth keyboards and mice/mouses?
  • Unable to display a picture from a computer that is connected to the HDMI input of the TV.

Image Others

  • How to turn off or exit the DEMO mode on the TV (Android TV / WxxxB series / XxxxB series).
  • The compatibility chart of the 3D glasses for Android TV　(2016/2015 models)
  • Can Android TV be attached to an existing wall-mount unit (for example, a standard VESA mounting interface)?
  • Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2020 models)
  • How to wall mount your OLED TV (A1 series)